Emotional Intelligence

"The higher the rank of a person considered to be a star performer, the more emotional intelligence capabilities showed up as the reason for his or her effectiveness." Daniel Goleman Harvard Business Review

Being smart has long been thought of as the major criterion for promotion and "getting ahead." This type of "smart" is cognitive. It focuses on an individual's intelligence and expertise.

1. Intelligence (IQ): an individual's intellectual capacity and potential to learn.
2. Expertise: Specialized skills, technical understanding, and experience in an area that develops common sense.

Research over the last 25 years has shown that this is not enough. In order to be successful in higher, more challenging positions, individuals must develop and enhance their Emotional Intelligence (EI). The more complex the position or situation the more EI matters.

Daniel Goleman, author of the books Emotional Intelligence and Working with Emotional Intelligence uses five behavioral competencies to develop a model based on the relationships between self and others and action and awareness. These are:

Becoming "the best you can be" involves optimizing your intellect, business savvy, technical skills and, perhaps most importantly, your emotional intelligence.

"Emotional intelligence can be learned. The process is not easy. It takes time and commitment." Daniel Goleman Harvard Business Review

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